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You Are Here: >> Questions
How can I make my computer faster?
How do I get viruses?
I'm afraid of deleting the wrong things, what files are safe to delete?
Do you warranty your work?
Can you help me out with this over the phone?
How soon can you get out here?
How long does in-house work take?
How long is the average onsite appointment?
What time will you be here?
What forms of payment do you accept?
Do you do data recovery?
Can you extend credit to my company?
Do you know the support number for .... ?
Where is your office located?
What days and hours are you open for business?
If I am dropping off my computer, do I need to call before I come in?
What parts should I bring in for repair?
Do you sell used computers?
Several things can be done to improve the speed and performance of your system. A big part of it is clearing out you internet "cache" or files which accululate when you browse the internet. Another part is memory, since most systems require more memory to work well, if you do not have the right amount for your system, it could be extremely slow. We can help speed up your system and give it a boost. Schedule a cleanup today by calling 248-686-1146.
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Various viruses and worms come from anywhere on the internet, just by clicking on the wrong link or going to the wrong site can infect you computer. The biggest culprit is e-mail. If you believe you have been infected by a virus, give us a call and one of our tech guru's will come to make sure yoour computer is clean of viruses.
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Well the general rule of thumb is that if you haven't used a program in 6 months, it is generally safe to say that you don't need it. Using the Windows Add/Remove Program tool is a great tool to use to find out when you last used a program. If you are unsure, give us a call and we can help you out.
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If work is performed on your system and the same exact problem recurs within a couple of days, we will return and rectify the problem for only the cost of travel ($1 per 5 miles), or remotely at no charge. Dynamic Solutions does not provide any written warranties, expressed nor implied, for services rendered. No refunds for labor are given in any circumstance, however if a hardware item is returned, we will provide you with credit towards future services or purchases.
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Of course we can, phone calls under 5 minutes are free, over 5 minutes are billable in 15 minute increments at our regular rate. You will be amazed at how fast we can help you, so please call us, and let our guru's help you.
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While the competition may take 4 days, or even over a week to show up, we generally schedule our appointments on the same day (or the next day) of your call. In emergency situations, we will arrive on-site within hours of your call!
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In-house work generally is completed within 1-3 business days. Call around and you will find that our competition often takes more than a week.
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It is nearly impossible to estimate how long an on-site appointment will take, given the various circumstances, unique problems, and different environments encountered. Factors such as the seriousness of the problem, the speed of your computers, and many other considerations affect how long the appointment will take. Three quarters of our appointments are less than 2.5 hours in duration, but we do not promise to be 'in and out' within a certain timeframe due to the unique factors..
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Unlike the cable company that tells you they will be out "some time between 9 and 5", we schedule our appointments with an arrival time which spans a one hour range. This is because often our technicians are coming to your appointment from another job, which may have ran longer than expected. Our technicians alway call to let you know when they are on their way so you know when to expect them.
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We accept all major credit cards, including Visa, Mastercard, American Express, Debit Cards, Cash, Check, and you can even pay through our web site!
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Yes, we definitely do data recovery, both in-house, as well as with affiliate companies in cases of extreme hardware damage (fire, flood, or mechanical failure). See our Data & Disaster Recovery page for more details.
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Yes, all clients are eligible to have credit extended to them, provided that they complete the Dynamic Credit Application. However, all new customers must pay for services rendered during first visit. Once your application and guaranty is reviewed and accepted, your company can be billed for services rendered and not be required to remit payment at time of service.
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For your convenience, we are providing the following telephone numbers for clients who seem to ask about these companies on a very regular basis:
AT&T DSL Technical Support: 1-877-SBC-DSL5
BrightHouse Internet Commercial Technical Support: 1-734-437-3347
Comcast Internet (Residential) Technical Support: 1-888-COMCAST
Comcast Internet (Commercial) Technical Support: 1-800-316-1619
Clarity Communications Technical Support: 1-248-327-4390
Dell Enterprise Technical Support: 1-800-945-3355
DigiPOS Technical Support: 866-847-2767
EarthLink Technical Support: 1-888-EARTHLINK
Genius Solutions (eThomas) Technical Support: 586-751-9080
IBM / Lenovo Technical Support: 1-800-426-7378 or 1-800-932-0465
Microsoft Sales & Partner Information Line: 800-426-9400
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Our office is located at 189 Townsend St., Suite 302, Birmingham MI. We are on the corner of Townsend and Henrietta, right across from the Townsend Hotel. You must call to schedule an appointment.
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We are open 9AM - 6PM, Monday through Friday, after 6PM and weekends by appointment only. Although we have normal business hours, you must call ahead to schedule an appointment to come so that we can make sure the proper person is there to help you.
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Yes, you need to call to schedule an appointment to drop your computer off. It is rare for our office to be unoccupied, however our technicians are always out in the field, so to ensure a technician is there we require appointments, this is to ensure best possibly customer satisfaction.
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For Desktop Computers we only need the "tower". Please do not bring any cables or peripherals with the tower, unless you need the peripherals to be tested specifically.
For Laptops please bring the AC power adapter as well.
We also highly recommend that you bring any driver disks, which came with your system, if possible.
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Yes we do we sell Certified Refurbished systems from the manufacturer. However we do not stock them at our office We work with Dell and HP to get Certified systems direct from them, as well as other top manufacturers to get refurbished systems. If you would like to look at the available systems, or to purchase a system from us, please give us a call at: 248-686-1146 to setup an appointment.
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